Everything About InnerGlow Essentials in One Place
Do you need support? We’re here to help! Below, you’ll find answers to the most commonly asked questions about InnerGlow Essentials, our products, and services. If you can’t find what you’re looking for, feel free to contact our support team. We’re always happy to assist you on your journey to self-care and personal growth.
InnerGlow Essentials is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Find more information here.
About InnerGlow Essentials & Our Products
What is InnerGlow Essentials?
InnerGlow Essentials is a brand dedicated to self-care and personal growth. We provide digital products like eBooks, planners, and audiobooks to boost confidence, emotional well-being, and productivity.
What makes InnerGlow Essentials different from other self-care brands?
We focus exclusively on accessible digital resources that combine practical advice, scientific insights, and tools to help you thrive in your personal and professional life.
Are all your products digital?
Yes, all our products are digital, ensuring instant access anywhere in the world.
Will you offer physical products in the future?
While we focus on digital content, we’re open to exploring physical products based on customer demand.
Are your products suitable for everyone?
Our resources are designed for adults seeking self-improvement. Younger individuals may benefit from them with parental guidance.
What Languages Are Your Products Available In?
Currently, our products are only available in English. We may expand to other languages in the future.
Do you offer personalized coaching or consultations?
Not at this time, but we may explore personalized coaching services in the future
Purchase & Delivery
How Can I Purchase Your Products?
Simply browse our website, add your desired items to the cart, and proceed to checkout. If you stumble upon errors or if you need help, don’t hesitate to contact us on support@innerglowessentials.net.
What Payment Methods Do You Accept?
We accept major credit cards, PayPal, Google Pay and other secure payment options such as iDeal/Wero, SEPA Debit, Bancontact and EPS for our European customers.
Is My Payment Info Secure?
Absolutely. We work together with services like PayPal and Stripe to protect your payment information.
How Do I Acces My Purchased Items?
After purchase, you will receive a download link via email. This link is valid for 7 days after purchase. You can also view your purchased items in your InnerGlow Essentials account.
Can I Purchase Products As A Gift For Someone Else?
Absolutely! You can purchase a product and share the download link with the recipient, or use their email at checkout.
Product Function & Use
Can I share the products with others?
Our products are licensed for personal use only. Sharing or distributing them without permission violates our terms of service.
Do Your Products Include Interactive Elements?
Yes, many of our eBooks feature interactive worksheets, reflection prompts, and other actionable steps you can start implementing today.
Do You Offer Free Resources?
Yes, we provide free blog posts, a weekly self-care newsletter and self-care tips on our website to support your growth journey.
You can find our free, short workbooks on different subjects here.
How often do you update your products and content?
We regularly update our blog and add new products to ensure you have access to the latest tools and insights. Our blog gets updated at least 2 times per week with new, science backed, self-care insights.
Can I Request Specific Topics For Future Products?
We love hearing from our customers! Feel free to share your suggestions via our contact form. You can also email us at: support@innerglowessentials.net
Support & InnerGlow Premium
What is InnerGlow Premium?
InnerGlow Premium is our membership program that gives you exclusive access to premium self-care articles and discounts on our products. Find more information here.
How do I join InnerGlow Premium?
You can sign up directly here. Simply choose your plan, complete your payment, and your access will be activated instantly.
Can I cancel my subscription at any time?
Yes, you can manage or cancel your subscription anytime from your account dashboard under My Membership.
Privacy, GDPR Compliance and Advertising
How do you handle my personal data?
We are fully committed to GDPR compliance. Your personal data is only collected for necessary purposes (such as processing orders or sending newsletters) and is never sold to third parties. You can find out more here.
Do you use cookies and tracking technologies?
Yes, we use cookies for analytics, ads, and improving your experience. You can adjust your cookie preferences at any time through our cookie consent banner on the policies page.
How can I request deletion of my data?
You can contact us through our support form or email us directly at admin@innerglowessentials.net, and we will remove your personal data in line with GDPR regulations.
Why do I see ads on InnerGlow Essentials?
Unfortunately, keeping the website online while continuing to invest in the brand is quite expensive. Advertising helps us continue to invest in the brand and offer a better experience for our users in the long run.
Do the ads affect the quality of your content?
No. All our content is created independently. Ads do not influence our editorial or product recommendations.
Support
What If I Encounter Technical Issues With A Download?
Feel free to reach out using the contact form at the bottom of this page or email us directly at support@innerglowessentials.net, we aim to respond within 2 business days.
Do You Offer Discounts Or Promotions?
Yes, we occasionally run promotions. Subscribe to our newsletter or follow us on social media for updates.
AI & Technology
Does InnerGlow Essentials use Artificial Intelligence (AI)?
Yes, we use AI tools to help us improve our website, content and products. AI assists us with tasks such as editing, translation, brainstorm ideas and optimizing user experience. However, every piece of content on InnerGlow Essentials is reviewed, refined, and guided by real people. AI helps us work more efficiently, but it never replaces the human care and insight behind our brand.
Are your eBooks or blog posts written by AI?
Our eBooks, blog posts, and other resources are always created, written, and edited by people. We use AI to support the writing and editing process for example, to enhance clarity or improve structure, but every final product is carefully reviewed and approved by a human editor to ensure quality, warmth, and authenticity.
Does InnerGlow Essentials use personal data to train AI systems?
No. We never use your personal data, messages, or interactions to train any AI system. Your privacy and trust are extremely important to us. AI tools are used internally to enhance our content and customer experience, but your information is never shared, sold, or used for machine learning purposes.
Why do you use AI if humans are still involved?
We believe in balance. AI helps us save time on repetitive tasks so our team can focus on what truly matters: creating meaningful, thoughtful, and supportive content for our community. It allows us to maintain high standards while continuing to grow responsibly.
Translations & Languages
In which languages is InnerGlow Essentials available?
InnerGlow Essentials is originally an English-language platform. At the moment, our website is fully available in English, and because the owner lives in The Netherlands, partially available in Dutch. We plan to add more languages over time so we can reach and support more people around the world.
Are your products (eBooks, audiobooks, planners) available in other languages?
Currently, all of our products are available in English only. Translating eBooks and audiobooks in a high-quality, human-reviewed way takes a lot of time and resources. Our long-term goal is to offer our products in multiple languages, but this will be a gradual process.
Why is the website translated, but the products are still only in English?
Translating the website is the first step in making InnerGlow Essentials more accessible to a global audience. It helps visitors understand who we are, what we offer, and how our tools can support them. Product translations (especially eBooks and audiobooks) require careful, manual work to preserve tone, meaning, and quality, which is why they will follow at a later stage.
How are the translations on the website created?
We currently use professional translation software to automatically translate parts of the website from English into other languages. This means that occasionally a sentence may sound slightly unnatural or not as smooth as we would like. Over time, we aim to refine and replace these automatic translations with human-edited versions.
I noticed a sentence that doesn’t sound quite right in my language. What should I do?
Thank you for noticing and caring enough to tell us. We genuinely appreciate feedback on translations. If you see anything that feels incorrect, confusing, or awkward, please let us know via our contact form or email us at support@innerglowessentials.net. Your input helps us improve the experience for everyone.
My Account
Do I need an account to order products?
No, you can check out as a guest. However, creating an account allows you to view past orders, manage subscriptions, and save your details for faster checkout.
How can I update my account information?
Simply log into your account and go to Account Details to update your personal details, payment information, or subscription settings.
We’d Love to Hear from You!
Have a question, feedback, or just want to say hello? Our team at InnerGlow Essentials is here to help! Whether you’re looking for self-care guidance, need assistance with an order, or want to collaborate, we’d love to connect.
Fill out the contact form or email us at: support@innerglowessentials.net, and we’ll get back to you as soon as possible.
For business inquiries, email us at Innerglowessentialsus@gmail.com
You can also chat with us on Whatsapp.
Our chatbot Lyro is always available and can help you with a lot of different questions. You can chat with Lyro using the ‘Chat with us’ button on your screen.
